FAQ

We currently accept bank transfer only. The payment instructions shown at checkout must be followed, and the order number should be included as the payment reference.

Contact support as soon as possible. If the order has not entered fulfilment, our team will do its best to help.

Any minimum order requirements will be displayed clearly before checkout is completed.

You can browse products without an account. Creating an account helps you manage order details and tracking.

Current shipping options are shown at checkout based on your delivery address.

Where tracking is available, details are sent after the carrier has accepted the parcel.

Reach out to support with your order number and tracking details so our team can investigate quickly.

Returns are generally not accepted for specialised products. Faulty, damaged, incorrect, or missing items are handled in accordance with our Refunds and Returns policy and Australian Consumer Law.

Personal information is handled according to our Privacy Policy. No internet transmission or storage system can be guaranteed completely secure.

Support can assist with product documentation, order administration, and website navigation. We do not provide medical, clinical, or usage advice.

Check your spam folder first. If it is not there, contact support with the email used at checkout.

Send your order number and a short description of the issue to support, and our team will review it.