PRIVACY POLICY

1. Information we collect

We may collect information you provide directly, including your name, email address, phone number, billing and delivery address, account details, order information, correspondence, and payment-reference information. Payment providers and financial institutions may process payment details directly.

We may also collect technical information such as IP address, browser type, device information, referring pages, cookie identifiers, and website interaction data.

2. How we use information

• Process, verify, fulfil, and deliver orders.
• Send order confirmations, tracking information, and service updates.
• Respond to questions, returns, accessibility requests, and support enquiries.
• Maintain accounts, improve website performance, and develop services.
• Detect fraud, misuse, security incidents, and unlawful activity.
• Send marketing communications where you have consented or where otherwise permitted by law.
• Meet legal, regulatory, accounting, and record-keeping obligations.

3. Sharing and disclosure

We do not sell or rent personal information. We may disclose information to service providers that support hosting, ecommerce, payment processing, analytics, communications, delivery, professional advice, security, and customer service. We may also disclose information where required or authorised by law, or to protect rights, safety, and system integrity.

4. Data security and retention

We use reasonable administrative, technical, and organisational safeguards intended to protect personal information against unauthorised access, loss, alteration, misuse, or disclosure. No online service can guarantee absolute security. We retain information only for as long as reasonably required for the purposes described in this policy, including legal, tax, dispute, and fraud-prevention requirements.

5. Access, correction, and deletion requests

You may request access to or correction of personal information we hold about you. You may also request deletion where applicable, although we may need to retain certain records to comply with law, complete transactions, resolve disputes, or protect legitimate interests.

6. Marketing choices

You can opt out of marketing emails by using the unsubscribe option in the message or contacting us. Service messages relating to an active order or account may still be sent.

7. Cookies and analytics

We use cookies and similar technologies to keep the website functioning, remember preferences, understand usage, support checkout, and improve performance. Browser settings can be used to block or delete cookies, but doing so may affect account, cart, checkout, or other website functions.

8. Third-party websites and services

Our website may link to or integrate with third-party services. Their privacy practices are governed by their own policies, and we are not responsible for how those third parties handle information.

9. Overseas processing

Some service providers may process or store information outside Australia. Where this occurs, we take reasonable steps appropriate to the circumstances to work with providers that maintain suitable privacy and security practices.

10. Changes to this policy

We may update this policy to reflect operational, legal, or technology changes. The revised version will be published on this page with an updated effective date.

11. Contact us

For privacy questions, access or correction requests, or concerns about how information has been handled, email support@globalpeptidesciences.com.au.